Our mission is to bridge the gap between strategy & execution. The key in having impact and providing value to both small and large organizations is developing a strategy and being able to realize maximum potential value. We work alongside clients to create sustainable solutions and leave a culture of continuous improvement. No matter what stage we engage our clients we offer top talent and manageable solutions at an affordable cost.
Welcome to ACCENT Ventures
About Our Company
OUR SERVICES
Strategic Partnerships
ACCENT Strategic Partners
Fully Owned Subsidiary Of ACCENT Ventures
We are experts with an array of executive and start-up experience in a variety of businesses that can provide you with timely solutions to your business needs.
By utilizing our strengths, we build solutions that deliver short-term and long-term results.
Target Customers:
Establish processes and mechanisms to target customers in desired markets. Establish metrics to ensure results with your customers.
Sales and Marketing Assistance:
Establish sales and marketing channels with our partner companies to deliver accelerated results in product/service awareness and sales.
Technology and Innovation:
Bring together the right partnerships in technology to achieve the best results. Assist in new innovative approaches to the business.
Brand Vision and Business Goals:
Build the business brand, the business vision and achievable goals through a partnership relationship. Set a path of success for the business partner.
Contact Center Solutions
Mesa, Arizona
Ocala, Florida
Hermosillo, Sonora
Trinidad
SMART Customer Solutions
Fully Owned Subsidiary Of ACCENT Ventures
Smart Customer Solutions is a Contact Center focused on providing state-of-the art Customer Care and Contact Center Sales. Our premise to serve our clients:
- Full-service organization with BPO, Customer Service, Direct Response Sales, Technical Services, Appointment, and Reservation Services.
- Contact Center Support with Incoming calls / Outgoing calls, Online Messaging, and Direct Mail.
- Lead Development utilizing social media, trade shows, referrals and other interactions with the public in Direct to Consumer Markets
- Lead Development utilizing business directories, connections, referrals and other interactions with businesses in a Business to Business Interaction
- Lead Database Management utilizing best-known agents, practices, timeframes, and introductions to produce the best results.
- PCI complimented with cloud-based servers to assure secure commerce, connections and backup of data.
- Experience Management team and workforce that has been a part of this industry for over 30 years.
Warranty Services
WARRANTY SERVICES WITH ACCENT
We provide reliable protection and support for your customers’ purchases. We specialize in end-to-end warranty programs to give you an advantage in the marketplace. Our expert capabilities span warranty administration, and customer service support for claims processing, and service contract underwriting.
We assist you in putting in place a:
- Warranty plans for your products or services that reduces your risk and allow your customer to be secure in their purchase.
- Warranty Management plan that provides you with the best way to manage the warranty process from end to end.
These processes can be put in place for standard products, or specially designed, to match your service offerings.
How We Can Help You
Warranty Management
Begin with the Polities and Terms for a Warranty product, Build the business rules around the warranty and the campaigns to promote the warranty
Warranty Registration
Assure pre-delivery inspection, put together an easy and efficient way to register products, and make sure all service plans are in place.
Warranty Insights
This starts with consistent reporting and analysis in place. Then make sure there are quality processes, quality improvement guidelines, and corrective action plans in place for any issue that comes up.
Claims Processing
Assure there is an efficient way for claims to be submitted and processed. Assure there is proper adjudication of every claim and if payment needs to accompany a claim, assure there is a process to make that happen.
Supplier Recovery
Assure there is a process for claims and returns to every supplier. Put these agreements in place.
Parts Return
Have a mechanism in place for parts to be returned and inspected. Assure that shipment tracking is also in place for these parts to make sure they get back to you. Also make sure there is a parts return process in place to the suppliers, so that any defective component can be returned.
- Strategic Partnerships
-
Strategic Partnerships
ACCENT Strategic Partners
Fully Owned Subsidiary Of ACCENT VenturesWe are experts with an array of executive and start-up experience in a variety of businesses that can provide you with timely solutions to your business needs.
By utilizing our strengths, we build solutions that deliver short-term and long-term results.
Target Customers:
Establish processes and mechanisms to target customers in desired markets. Establish metrics to ensure results with your customers.
Sales and Marketing Assistance:
Establish sales and marketing channels with our partner companies to deliver accelerated results in product/service awareness and sales.
Technology and Innovation:
Bring together the right partnerships in technology to achieve the best results. Assist in new innovative approaches to the business.
Brand Vision and Business Goals:
Build the business brand, the business vision and achievable goals through a partnership relationship. Set a path of success for the business partner.
- Contact Centers Solutions
-
Contact Center Solutions
Mesa, Arizona
Ocala, Florida
Hermosillo, Sonora
Trinidad
SMART Customer Solutions
Fully Owned Subsidiary Of ACCENT VenturesSmart Customer Solutions is a Contact Center focused on providing state-of-the art Customer Care and Contact Center Sales. Our premise to serve our clients:
- Full-service organization with BPO, Customer Service, Direct Response Sales, Technical Services, Appointment, and Reservation Services.
- Contact Center Support with Incoming calls / Outgoing calls, Online Messaging, and Direct Mail.
- Lead Development utilizing social media, trade shows, referrals and other interactions with the public in Direct to Consumer Markets
- Lead Development utilizing business directories, connections, referrals and other interactions with businesses in a Business to Business Interaction
- Lead Database Management utilizing best-known agents, practices, timeframes, and introductions to produce the best results.
- PCI complimented with cloud-based servers to assure secure commerce, connections and backup of data.
- Experience Management team and workforce that has been a part of this industry for over 30 years.
- Warranty Services
-
Warranty Services
WARRANTY SERVICES WITH ACCENT
We provide reliable protection and support for your customers’ purchases. We specialize in end-to-end warranty programs to give you an advantage in the marketplace. Our expert capabilities span warranty administration, and customer service support for claims processing, and service contract underwriting.
We assist you in putting in place a:
- Warranty plans for your products or services that reduces your risk and allow your customer to be secure in their purchase.
- Warranty Management plan that provides you with the best way to manage the warranty process from end to end.
These processes can be put in place for standard products, or specially designed, to match your service offerings.
How We Can Help You
Warranty Management
Begin with the Polities and Terms for a Warranty product, Build the business rules around the warranty and the campaigns to promote the warranty
Warranty Registration
Assure pre-delivery inspection, put together an easy and efficient way to register products, and make sure all service plans are in place.
Warranty Insights
This starts with consistent reporting and analysis in place. Then make sure there are quality processes, quality improvement guidelines, and corrective action plans in place for any issue that comes up.
Claims Processing
Assure there is an efficient way for claims to be submitted and processed. Assure there is proper adjudication of every claim and if payment needs to accompany a claim, assure there is a process to make that happen.
Supplier Recovery
Assure there is a process for claims and returns to every supplier. Put these agreements in place.
Parts Return
Have a mechanism in place for parts to be returned and inspected. Assure that shipment tracking is also in place for these parts to make sure they get back to you. Also make sure there is a parts return process in place to the suppliers, so that any defective component can be returned.
Key Management Team
Tom Hansen
President and CEO
Mr. Hansen is an experienced executive with a distinguished career in establishing and managing enterprises within the marketing, customer service, and financial services industries. Boasting more than 27 years of expertise, he has been the driving force behind several prosperous businesses, such as ACCENT Marketing Services, ServiceNet, and SMART Financial Holdings, which have collectively generated more than $3.9 billion in billings. His ventures have earned accolades for their excellence and have provided services to esteemed clients including GE, Apple, and Hilton Grand Vacations.
Michael Gaskin
CFO
Michael is a seasoned change management expert with a rich history in property development and financial services. Co-founder of SMART Financial, he spearheaded the consolidation of the fragmented pawn industry, raising $125M for expansion. With over 25 years in real estate, he’s developed 10,000+ housing units and led a $125M financial firm through post-9/11 challenges. Holding an MBA and a B.S. in Business Administration, Michael’s leadership continues to shape the industry with innovative strategies and a commitment to excellence.
Thomas Myers
VP MARKETING AND SALES
Tom is an esteemed pioneer in technical marketing with over 30 years of innovation, recognized with a Technical Emmy and multiple accolades. An author of award-winning books and numerous articles, he’s revolutionized web-based communication, significantly reducing customer service costs. With executive roles at leading tech firms and as founder of IP Video Systems, Tom’s patents in video collaboration have shaped educational and governmental communication. A respected board advisor with an engineering background, Tom’s expertise continues to influence the industry.
Mark Kennedy
VP, Contact Center Solutions
Mark is a trailblazer in the call center industry with a 25-year legacy of innovation and leadership. He founded Ad Rite Marketing and ATS Marketing Research, pioneering phone surveys in healthcare and politics. Mark’s expertise led Fortune 500 giants like AT&T and DIRECTV, and he directed top BPOs, impacting clients from Sprint to the Florida Department of Transportation. In 2015, he launched Kennedy & Associates, elevating call center operations for clients including Ford Motors and Celebrity Cruise Lines, cementing his status as a visionary in customer engagement solutions.
WHY CHOOSE ACCENT VENTURES
MORE THAN A SOLUTION: A PARTNER
As we work through each step of the problem, our clients are included at all levels. We can deliver more than a set of solutions, we act as a partner to see ideas through to implementation. We work with clients as hands-on as needed to drive to the desired end solution.
NO STANDARD APPROACH TO A PROBLEM
We have many solution sets to solve the unique issues that our clients face. The use of industry knowledge and best practices is only the first piece of many needed to create a plan that takes into account every client’s specific strengths, needs, and opportunities.
UNDERSTANDING OUR CLIENT’S NEEDS
ACCENT Ventures creates teams to meet the needs and constraints of our clients. By using a unique set of flexible resources, we can help meet the demands of each project without overstaffing or being under-resourced.
TYPES OF INDUSTRIES ACCENT VENTURES SERVES
WIRELESS
CONTACT CENTERS
GOVERNMENT
HOSPITALITY
HEALTHCARE
INSURANCE
TESTIMONIALS
Karen Price - Chief People Officer, Cellular One
When a customer service team knows and feels confident in the “WWTCW” (What Would The Client Want) approach, agents are truly empowered to do the right thing. I believe that SMART Solutions agents possess a strong understanding of this approach. They know that there are no negative repercussions for satisfying a customer. They skillfully acknowledge, apologize, and correct the issue, and they are empowered to throw in ‘something extra’ to leave that customer with a positive, warm and fuzzy feeling toward our brand. That’s the secret to outstanding customer care.
LaDawn Hancock - Outsourcing Vendor Supervisor, Cellular One
When working with SMART Customer Solutions, their commitment to us, gave me the inspiration to build an acronym to describe them. This is what I came up with:
Nicole Edgington - CEO, SunState Technologies
“Our entire SunState Technology leadership team was impressed how smoothly the SMART team captured our key business aspects and transitioned our in-house Client Care calls to their center. We have not outsourced this critical function in the past due to fears of client confusion and quality service issues. However, NO issues occurred and we now are identifying other client touch-point activities which we can transition to SMART!”
Contact Us
Contact Information
Send Us A Message
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